Info and Guidelines

By sending me a commission inquiry you accept that you have read and that you understand the following information. No refunds will be given out over a misunderstanding of the following rules and guidelines.

lllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllll

Placing Orders - How does it work?

  • Are you interested in getting your own custom item made? In this case you are the creator! You decide on the colours and all the small details and I will turn your vision into an item of your choice.

 

  • Send me a message through the Order form (or through social media) describing what would you like and what your ideas are as well as your budget.

 

  • If you are unsure what to get and only have an "idea", for example a "blue cat with wings", I will sketch up a couple of ideas and send them to you and we can go from there.

 

  • I will keep you up to date with pictures and step by step descriptions of every step I take with your custom piece.
  • If you change your mind on some details, while the item is being created, let me know and I will try to adjust the design with no extra charge.

 

  • When your item is finished I will send you the final photos to make sure you are completely satisfied before I mail it.
lllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllll

Policies

  • I do NOT claim the rights to characters that are based off video games, movies or anime.

 

 

  • I do, however, claim the right to my original characters and character interpretations, and do not want to see them reproduced elsewhere. All my creations are protected by the copyright law.

 

  • I will not make an original character that doesn't belong to the commissioner unless the owner of the original character sends me a note giving their consent.

 

  • I will not create any mature content: nothing sexual, nothing offensive.

 

  • The designs are all hand drawn/crafted, so slight variations can occur.

 

  • The colours of the items on the photo and in real life may slightly vary due to the colours or brightness of your screen.

 

  • I retain the right to refuse your order if I feel it is out of my skill level.

 

  • Plush toys are handmade and not designed for rough play or children younger than 3 years.  I can make baby safe toys if asked.

 

  • Due to a bigger amount of commissions to work on, I am keeping a waiting list.

 

  • I retain the right to higher or lower the prices displayed on the website, depending on the amount of commissions received.
lllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllll

Payment and Shipping costs

  • Prices on the website do not include shipping costs.

 

  • The prices of custom items may vary according to the size, complexity, materials, etc. - so the prices on the website are just informative.

 

  • Prices are not negotiable.

 

  • I accept the following payment methods; Paypal and International bank transactions. If you have any other preferred methods please let me know and we can work something out.

 

  • In order to avoid some unfortunate experiences I have to ask for a pre-payment for the plushie orders which are 50% of the final price. This money will be used to buy the materials needed for the item and will not be refunded if the item is already in the making.

 

  • Payment must be made in full and have cleared before the item is shipped.

 

  • I ship within 3 days of receiving the payment, unless I specify otherwise.

 

  • I can ship worldwide, prices and package delivery times vary depending on the country you live in.

 

  • Plushies will be mailed with a Track & Trace shipping option by default, which cost a little extra but assures that the item is not lost.

 

  • Free shipping on item(s) above €150.

 

  • I am not responsible for damaged or lost mail but write me and we will figure a way to fix things. If an item arrives damaged (provide evidence by photo), I will replace it but the buyer will have to pay shipping fees.

 

  • If you want to buy more than one item shipment costs may change (they depend on the weight and dimension of the package).
Dragons' Garden is located in the Netherlands, Europe. Shipping within the Netherlands normally takes 2-3 working days. Packages shipped to Europe normally take 5-8 working days. Shipping to the USA have been experiencing some delays due to American customs legislation. Packages normally take around 2-4 weeks to arrive, however some have been delayed as long as 10 weeks. This does not happen often, but it can happen. Shipping to the rest of the world takes approximately 1-2 weeks, although customs can occasionally delay packages further. lllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllll

Refunds and Exchange

I'm sorry but at this time I cannot accept refunds or exchanges for custom made items, so please read the descriptions carefully before buying. If an addressee does not accept / pick up a package and the order is shipped back to me, a buyer covers repeat shipping costs. lllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllll

All content © Nina Curk (Dragons' Garden) 2012-2017

Join my newsletter:

Lets be friends! :)